We read every message. Reach out and a real human from the Shinobi Japanese team will reply, usually within one business day.
For anything at all (support, account questions, subscription issues, privacy and data requests, legal notices, press, or partnerships), write to help@shinobi-japanese.com.
Before writing, it may help to check the FAQ. Most questions are answered there.
Mailing address
ANKERKOZ SARL44 Rue de l'Industrie
L-8069 Strassen
Luxembourg
RCS Luxembourg B310320 · VAT LU37729019
Business permit 10198092 · National ID 2026 24 47708
Subscription refunds. Billing is handled through Apple and Google, so refund requests must also go through them directly. For iOS: reportaproblem.apple.com. For Android: your Google Play order history. We'll gladly help guide you, just email us.